Change is a journey, but it always has an intended outcome. Organisations embark on this journey from many start points, and in many ways. The reasons why, and the direction and intent will be known; the specific outcomes may or may not be completely clear until further work is done.
Businesses are becoming more innovative and agile, with Change Projects being delivered through Agile, Semi-Agile, Waterfall, and other similar methods. We have worked in this environment for over 20 years now, we know that the fundamentals are always the same, and have evolved our own methodologies to ensure alignment and coherence of the best mix of delivery approaches for any particular business.
Change disrupts. Customers, staff, other stakeholders, processes, and systems are all impacted. We know how to deliver complex and difficult projects while making it a positive and value-add experience for all these key stakeholders.
Our associates are experts in implementation, and we apply proven approaches, leaving the business free to focus on its customers and strategy.
Changing industry conditions and basic human nature limit organisational attention spans to six to 12 months - Change must therefore deliver benefits quickly, regularly transitioning recognisable benefits-driven phases into the business, or direction and pace are lost. In traditional projects and change, Staff and Customers can become disillusioned, benefits lose relevance to the evolving macro-environment, and value is destroyed rather than built. We help organisations mobilise to deliver change in a value-building positive cycle, utilising the most appropriate approaches, with a unifying focus on the outcomes and value delivered.
Our Focus is on Outcomes:
High Performance, low risk projects, programmes, and change
Enhanced organisational engagement, seamless transition of project to business
Value creating, and Values focussed
Benefits driven, people-sensitive customer outcomes at the core
Through these Disciplines:
Project, Programme, and Portfolio Management, and Assurance
Short-Cycle Project delivery
Lean cost-effective teams
Business-led Change and delivery
Change Management and Change Leadership planning, training, and delivery
Global Dairy Industry, Agribusiness
Corporate and Investment Banking
Insurance, Wealth, Pensions, LifeRail
Oil & Gas
Local and Regional Council
Major multi-faceted vertically integrated organisations
PMO and Change function establishment and management
Systems Development and Migration
Acquisitions and Mergers
Disaggregation and Divestment
Regulatory and Compliance, Remediation
Offshoring, Outsourcing, Shared Service Centres, Re-location of core business
Business Performance and Efficiency
Branch renewal programme – Footprint, Digitisation / Paperless, Roles, Automation, Straight Through Processing, Management Operating System, Self-Service
Data and Document Management systems, CRM, Telephony
Business Process Re-Engineering, Continuous Improvement, Business Performance Systems - Lean / 6 Sigma
Organisational Redesign, Target Operating Models
Operations establishment, management, and efficiency
Think One Team