Change is a journey, but it always has an intended outcome. Organisations embark on this journey from many start points, and in many ways. The reasons why, and the direction and intent will be known; the specific outcomes may or may not be completely clear until further work is done.

Businesses are becoming more innovative and agile, with Change Projects being delivered through Agile, Semi-Agile, Waterfall, and other similar methods. We have worked in this environment for over 20 years now, we know that the fundamentals are always the same, and have evolved our own methodologies to ensure alignment and coherence of the best mix of delivery approaches for any particular business.

Change disrupts. Customers, staff, other stakeholders, processes, and systems are all impacted. We know how to deliver complex and difficult projects while making it a positive and value-add experience for all these key stakeholders.

Our associates are experts in implementation, and we apply proven approaches, leaving the business free to focus on its customers and strategy.


Changing industry conditions and basic human nature limit organisational attention spans to six to 12 months - Change must therefore deliver benefits quickly, regularly transitioning recognisable benefits-driven phases into the business, or direction and pace are lost. In traditional projects and change, Staff and Customers can become disillusioned, benefits lose relevance to the evolving macro-environment, and value is destroyed rather than built. We help organisations mobilise to deliver change in a value-building positive cycle, utilising the most appropriate approaches, with a unifying focus on the outcomes and value delivered.

Outcomes Focussed      

  • Our Focus is on Outcomes:

  • High Performance, low risk projects, programmes, and change

  • Enhanced organisational engagement, seamless transition of project to business

  • Value creating, and Values focussed

  • Benefits driven, people-sensitive customer outcomes at the core

Through these Disciplines:

  • Project, Programme, and Portfolio Management, and Assurance

  • Short-Cycle Project delivery

  • Lean cost-effective teams

  • Business-led Change and delivery

  • Change Management and Change Leadership planning, training, and delivery


  • Financial Services

  • Global Dairy Industry, Agribusiness

  • Health

  • Corporate and Investment Banking

  • Insurance, Wealth, Pensions, LifeRail

  • Tertiary Education

  • Oil & Gas

  • Energy

  • Global Cards

  • Local and Regional Council

  • Electronics

  • Retail

  • Major multi-faceted vertically integrated organisations

Project History

  • PMO and Change function establishment and management

  • Systems Development and Migration

  • Acquisitions and Mergers

  • Disaggregation and Divestment

  • Regulatory and Compliance, Remediation

  • Offshoring, Outsourcing, Shared Service Centres, Re-location of core business

  • Business Performance and Efficiency

  • Branch renewal programme – Footprint, Digitisation / Paperless, Roles, Automation, Straight Through Processing, Management Operating System, Self-Service

  • Data and Document Management systems, CRM, Telephony

  • Radical Digitisation

  • Business Process Re-Engineering, Continuous Improvement, Business Performance Systems - Lean / 6 Sigma

  • Organisational Redesign, Target Operating Models

  • Operations establishment, management, and efficiency

Our Partners  

  • Klu'dup

  • Leverage

  • Think One Team

  • PWC

  • KPMG